CUSTOM FABRICATION PROCESS
These are the steps of the order process
Quote is received and accepted.
A formal purchase order on your letterhead but be received to place an order. It should have the following information:
Style/Description of item being ordered.
Purchase order Number
COM information such as fabric House, fabric name, fabric color and qty) We have a COM form available.
If any exposed wood, the finish of your choice.
Ship to information
Once emailed we will generate a Sales Order for you to review that all of the information is correct. If your item is custom, you will receive a line drawing within 5 business days. This does add to the lead time so be sure to place your orders accordingly.
Step 4: If this is your first order with us, we can send progress photos starting with frame, followed by upholstery and final photos will be sent once QC approves final inspection.
Accounting will reach out to you if there is a balance to be paid and you can schedule a pick uop as soon as that is cleared.
ANGLES, DETAILS TO ENSURE BOTH MFG & CLIENT HAVE PROCESSED THE INFORMATION CORRECTLY AND ARE ON THE SAME PAGE.
THIS ALLOWS A SMOOTH TRANSITION FROM OFFICE TO WORKROOM
FRAMING & SUSPENSION
Our standard frames are 4/4 kiln dried alder hardwood, they are glued stapled and doweled. Added corner blocks for extra protection. Our frame has a lifetime of 7 year guarantee. Most of our items have a no-sag continuous wire spring seating.
Upgrades available: Such as 5/4" frame and 8 way hand tied. Dining chairs can be upgraded to oak, walnut or your choice of wood.
FOAM & FILLS
Our standard foam used is 2.5lb foam with a medium density. Wrapped in a lofty fiber for added plush.
As the name suggests, 100% polyester is used our back pillows. Not too soft or too firm, and no upkeep is needed such as fluffing.
Trillium is a man made "gel" like fiber that mimics the feel of feather & down. Best for those that are Hypoallergenic or those against animal cruelty.
Down & feather
Our standard fills for down is a 10/90 which is 10% down and 90% feather, we also have upgraded ratios such as 25/75. Our feather come from white goose. and none exceed 3" in length.