The Primary Order
On your first order, 50% deposit must be made before we begin production. Then the balance must be paid in full once the order is ready for shipment. Following orders are to be paid by check on delivery (COD).
Orders can be placed via fax, email, online or mail with a purchase order, which includes your purchase order number, the style number, name and color of the fabric and any other details. Some orders may need a wood finish determined.
C.O.M Orders (Customers own Material)
On any COM orders, we will begin production once we receive the fabric. When sending the fabric, please specify the name of
your company and the P.O. number as to which order you are using the COM for. If necessary, use sidemarks.
We will be happy to build an item you do not see in our catalog or website. Simply fax or email detailed drawings, photographs,
fabric samples and as much information as possible to ensure clarity. Lead time on custom orders usually take longer than an
Returns or Cancellations
Orders may not be canceled once it is on a schedule. Schedules are usually made every 2 weeks. If you need to cancel once its
on a schedule, there will be a cancellation fee. Processed yardage and part orders cannot be canceled or returned.
Order Lead Time
The lead-time is approximately how long it takes to complete your item. Our lead times vary per order. Standard Leadtime from catalog items is 8-10 weeks. On a COM order, the lead-time begins after we receive your fabric.